Senior Customer Success Manager, In-Game Advertising
EMEA, Germany
£80,000k/year - £100,000k/year

Media & Entertainment

Do you thrive in a fast-paced start-up environment? Are you passionate about building strong relationships and ensuring Client success? If so, then we want to hear from you!

Our Client empowers leading brands to acquire new customers in the digital space. Through our user-centric platforms, millions discover and test the latest games, apps, and products while earning rewards. Their flagship platform launched in 2020, boasts over 15 million users and is a leader in the industry. They are all about creating a win-win for users and advertisers alike.

Join their energetic team as a Senior Customer Success Manager and become the champion for their direct advertisers. In this collaborative role, you'll be instrumental in driving advertiser satisfaction and maximizing campaign performance.

Responsibilities

  • Be a data whiz! Review campaign progress, identify trends, and present insights to clients. Leverage these insights to uncover business opportunities, like increased ad spend or new offers.
  • Identify risks and opportunities through data analysis. Partner with internal teams (BI, Fraud, User Acquisition, etc.) to mitigate risks and capitalize on opportunities for campaign success.
  • Build trust and strong relationships with advertisers. Become their trusted advisor, understanding their goals and tailoring advertising solutions to achieve them.
  • Guide clients through a smooth onboarding process alongside the Sales and Ad Operations teams, ensuring a successful test campaign launch.
  • Serve as the primary point of contact for advertisers, adeptly escalating and troubleshooting issues raised by users or the support team.
  • Collaborate with the finance team to ensure accurate and timely invoicing.

Requirements

  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • Proven experience in customer success, account management, or client-facing roles within digital advertising, gaming, or the app industry.
  • Deep understanding of mobile gaming and app advertising trends, metrics, and platforms.
  • Communication and interpersonal skills that shine. You can clearly and concisely convey complex information.
  • An analytical mind that can interpret data and translate it into actionable recommendations.
  • A problem-solver with a proactive approach to addressing Client challenges.
  • Positive attitude, a team player spirit, and a passion for delivering exceptional customer experiences.

 

 

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