Customer Success Director – North America – Fully Remote

We are seeking an ambitious and experienced leader to join our growing North American team as Director of Customer Success, this is a customer-facing role that will require you to build solid relationships with our key stakeholders across our client businesses as well as gain a deep knowledge and understanding of their challenges, and strategies for success whilst also championing our products and solutions to aid in delivering those successes. 

• Actively manage the relationship with the end-users of our SaaS clients in North America, ensuring they have the proper continued understanding to effectively use tvbeat SaaS solution to achieve its full value
• Set-up and manage user analysis and make data- driven decisions for proactive client management
• Reduce user churn and drive new business growth through greater advocacy and reference
• Drive operational practices to track usage and performance of teams and users, to gain better insights
• Build quarterly plans ith concrete up/cross-sell objectives
• Manage, lead and grow the Customer Success team. An opportunity to shape the processes, best practices and communication both internally and externally between teams within the organization and our clients
• Understand unique requirements and pain points our clients are facing. Work with internal teams (such as Product, Client Delivery, and Technical Support teams) to help deliver to these needs
• Continuously endeavor to positively position TVbeat within our client’s organization on driving further demand for relevant future advertising projects.
• Line management and leadership of your team, including development and performance management

WHAT WE ARE LOOKING FOR

• Significant client leadership experience within either AdTech, MarTech or SaaS Data Technology company within the TV Media, Digital or Advertising Industry  
• Minimum 4 year experience in a SaaS business 
• Excellent verbal and written communication skills 
• Robust analytical and problem solving skills
• Performance driven mindset - strong motivation to lead professionally and thrive in a fast-paced and demanding environment
• Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients.