Company: Creator

Title: Account Manager

Status: Full-time, Hybrid

About the Job

Introducing Creator (www.creator.co) - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top influencer marketing platforms. Distinguished as a leader in the G2 Spring Report we are revolutionizing social commerce, connecting creators, influencers, and brands in ways that redefine industry standards. Our platform isn't just about collaboration; it's a powerhouse engineered to streamline operations, optimize campaigns, and yield measurable, impactful results. If you're passionate about building connections, have a strong customer-centric mindset, and are excited about taking Creator to greater heights, let’s talk. #InfluencerCommunity #CreatorCo #GrowthExpertsWelcome

Role Overview

As an Account Manager, you will be responsible for managing and nurturing relationships with our clients, ensuring their satisfaction and success within their influencer marketing initiatives. This role is a combination of understanding client needs, providing tailored strategies and solutions, and assisting in the management of the clients’ overall marketing campaigns. This role will also identify opportunities for expansion, manage renewals, and will act as the primary point of contact to drive client retention and business development.

Responsibilities

• Build and nurture strong client relationships, understanding client business needs and serving as the point of contact for all account management matters
• Lead the client onboarding process, ensuring that our clients are set up for success
• Manage the planning, execution and delivery of influencer marketing campaigns for clients
• Work closely with Sales, Product, Engineering and Marketing to ensure a seamless customer experience and maintain client satisfaction
• Develop and implement influencer marketing strategies and creative campaigns to achieve client goals
• Monitor and report on client results, providing regular updates to clients
• Track client results, and use findings to iterate campaigns to drive client goals
• Address client concerns, ensuring prompt resolutions and maintaining client trust and satisfaction
• Assist with client contract negotiations, renewals and compliance to contract terms
• Identify opportunities for expansion with existing clients, collaborating closely with the sales team to identify and pursue expansion opportunities.
• Keep up-to-date on the industry, competitors, and other relevant topics, using insights to improve or create new influencer marketing strategies
• Brainstorm new, creative approaches for influencer marketing campaigns
• Serve as a thought leader in the Influencer Marketing space, contributing to and developing content such as blog posts, monthly newsletters and other educational materials

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field
• 2+ years of experience in a customer success or account management role
• 1+ years of proven experience developing and implementing marketing strategies
• 1+ years of experience working in a SaaS environment
• Excellent communication and project management skills
• Self-motivated, detail-oriented, and able to manage multiple projects simultaneously
• Analytical mindset. Strong systems thinker with a knack for digesting data, drawing meaningful insights and making strategic recommendations
• Experience in the Creator economy or Influencer Marketing is an asset
• Agency experience is an asset

What we offer:

• A competitive salary and benefits package (health, dental, and vision insurance)
• A vibrant, dog friendly office in downtown Vancouver, with the flexibility of remote work 2 days per week
• An inclusive environment with a team of passionate and talented individuals
• Opportunities for personal and professional growth, with access to industry events and conferences
• A supportive company culture that values collaboration, innovation, and communication
• The opportunity to participate in the scaling up of a thriving company including the professional and personal upside that comes with it

Compensation Range:

We offer a starting salary of $55,000 - 70,000 CAD

Total compensation includes Salary, bonus, benefits, and other perks