case studies
Shine Talent Group

Customer Service Manager


Shine Talent Group is North America’s leading talent management and brand partnerships agency, They specialise in working with brands and agencies, to inspire consumers to take action.


The Challenge

Shine needed needed someone who had a strong background in social media and had at least 3 years within a Client-facing role.

The Approach

We targeted every social/Influencer platform, eCommerce business to find a gritty but creative Client services person who was full of personality.

The Numbers

We initially reached out to two hundred and seventy-six people and spoke with seventy-six.  Thirteen CV's were sent to Client, who interviewed ten of them.  Seven presentations were made by candidates, and one offere was made.

The Outcome

We found an awesome candidate who came from a social commerce business who fell in love with the team from day one! This was a brilliant culture fit hire for the business and candidate.


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