Client Services Manager

Lumen Research combine eye tracking technology and 1st party data to fully understand the attention that a user gives to an advertiser's communications. With so many advertisements reaching consumers, it is hard to distinguish how much really sinks in and the power of an individual ad. Lumen offer a solution to the unknown through their technology, LAMP, which helps agencies and advertisers understand the impact of their campaigns.

The Challenge

Lumen had an increasing number of new Clients who have been taking up their technology. Due to the increase in demand they also needed new additions to the post-sales team who could guarantee the continued happiness and account growth of their Clients.

The Approach

The person joining the Lumen team needed to have a technical understanding of similar products and also possess focus on the Client-facing side of the business. We worked to find the very best people in London who could be a good fit for the role.

The Numbers

224 candidates were targeted with 133 candidates initially qualifying.  25 were interviewed by expand with 6 candidates being shortlisted.  The hire was made in 5 weeks.

The Outcome

We identified many qualified candidates in the UK who could be a great fit for the business. After finding and interviewing a number of great people we submitted a shortlist of people for Lumen to interview. After a number of interviews and stages they offered their preferred candidate who was able to start shortly after.

What The Client Said

“This has been a complex process but with the determination and help of their team, expand have helped find a great person for this role who we are confident will thrive here.”

Mike Follet, CEO